Privacy Policy

Help Desk PC and Network LLC Privacy Policy

Update: July 2024

This Privacy Policy describes how Help Desk PC and Network LLC (“we,” “us,” or “our”) collects, uses, and shares your information when you use our website https://hdpcnet.com or interact with our Services and Products.

What Information We Collect

We collect two main types of information:

  • Personal Information: This includes data you voluntarily provide, such as name, email address, mailing address, phone number, billing information, and company details. We collect this information when you:
    • Contact us for inquiries.
    • Sign up for our services or products.
    • Use features within our services or products.
  • Automatically Collected Information: This includes device information like IP address, operating system, browser type, and usage data. We collect this information to:
    • Maintain website security and operation.
    • Analyze website traffic and user behavior.
    • Improve our services and products.

We do not process sensitive information like race, religion, or medical history.

Cookies and Similar Technologies

We use cookies and similar technologies to track user activity and preferences. These technologies allow us to:

  • Enhance your browsing experience.
  • Deliver targeted advertising.
  • Analyze website performance.

You can control cookie settings through your web browser. However, disabling cookies might limit certain website functionalities.

How We Use Your Information

We use your information to:

  • Provide and improve our services and products.
  • Respond to your inquiries and requests.
  • Send you marketing communications (with your consent).
  • Analyze website traffic and user behavior.
  • Prevent misuse of our services and products.
  • Comply with legal requirements.

When We Share Your Information

We may share your information with:

  • Third-party vendors who help us operate our services and products.
  • Business partners for co-branded offerings (with your consent).
  • Legal authorities when required by law.

We will only share your information with third parties who are contractually obligated to keep it confidential.

Your Rights Regarding Your Information

You have the right to:

  • Access your personal information.
  • Correct any inaccuracies in your information.
  • Request deletion of your information.
  • Opt-out of receiving marketing communications.
  • You can exercise these rights by contacting us at chris.smiles.srbtx@gmail.com, calling 830-798-8600, or writing to us at 329 East Lakeshore Dr. Sunrise Beach, Texas 78643

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by email or through a website notice.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: chris.smiles.srbtx@gmail.com
  • Phone: 830-798-8600
  • Mail: 329 East Lakeshore Dr. Sunrise Beach, Texas 78643
  • Additional Information:
  • We removed the unnecessary section about phone calls, as opting out of emails covers most communication preferences.
  • We simplified the section on third-party information to focus on the core purpose.
  • We clarified the data retention period by stating information is stored for as long as needed to fulfill our services, legal obligations, or for dispute resolution.